Refund policy
Return and Refund Policy
At SKRSAN, we are committed to providing a simple and convenient return and refund process. If you are not satisfied with the items you received, we make it easy for you to exchange them or obtain a refund.
30-Day Money-Back Guarantee
SKRSAN offers a 30-day return policy. This means you may request a return within 30 days of receiving your order.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to accommodate changes before an order is dispatched; however, please note that some changes may result in shipping delays. If an order is cancelled before it has been shipped, we will issue a full refund. Unfortunately, we cannot change or cancel orders that have already been dispatched. If your order has already shipped, you may request a return once you have received the items.
Return Conditions
Regarding SKRSAN’s Responsibility:
If an item is faulty, damaged, broken, defective, soiled, or if the wrong item (including the wrong color) was sent, this falls under SKRSAN’s responsibility.
Please provide us with clear photos or videos showing the issue. Once verified as our responsibility, SKRSAN will cover the return shipping costs as well as the shipping costs for any replacement items.
Regarding Customer Responsibility:
Incorrect Orders: If a customer orders the wrong product, we can assist with a return or exchange.
No Longer Needed or Dissatisfied: If a customer no longer needs an item or is not satisfied with it, they may request a return for a refund or an exchange. Items may be opened and reasonably tested, provided they have no significant damage caused by misuse, mishandling, or accidents. Please return the product and all included accessories in their original packaging.
Shipping Costs and Refund Terms
If a return is due to an issue for which SKRSAN is responsible, SKRSAN will cover the return shipping costs. If the return is due to the customer, the buyer is responsible for the return shipping costs and must provide valid proof of the return shipment.
For exchanges involving a different model or color—where the reason is not related to product quality—the process will generally be handled as a return and refund, followed by the placement of a new order. For items that arrive damaged, are shipped incorrectly, or are confirmed to be defective, our customer service team will work with you to determine the best resolution; if you are eligible for a refund, you are not required to accept a replacement.
Refunds are based on the actual amount paid for the returned items. We do not deduct our original outbound shipping costs from your refund. Applicable sales taxes will be adjusted in accordance with relevant regulations. For orders that utilized discounts, the refund amount will be calculated by accounting for the pro-rated discount applied to the original order. If returning an entire order, please include any complimentary gifts (free items) in your return shipment.
For returns unrelated to product quality, the buyer is responsible for arranging and covering the cost of return shipping. Buyers should ensure items are securely packaged, use a trackable shipping service, and purchase shipping insurance if necessary. Should any loss or damage occur during transit to the designated return address, the buyer is responsible for contacting their chosen carrier to initiate an inquiry or file a claim; SKRSAN will not handle claims with carriers on the buyer's behalf. Exceptions apply where loss or damage results from an incorrect return address provided by SKRSAN, occurs after receipt by SKRSAN or its designated returns facility, or where applicable law requires otherwise.
Non-Returnable Items
Returns will not be accepted in the following cases:
-
Products for which no valid proof of purchase can be provided.
-
Products that are lost or stolen after delivery.
-
Return requests submitted more than 30 days after the date of receipt; such items are not covered by this 30-day return policy, though they may still be eligible for after-sales support under our warranty policy.
-
Complimentary gifts (free items) provided separately.
-
Products damaged due to repairs performed by a third party.
-
Products damaged by external factors or improper use (including, but not limited to: drops, exposure to extreme temperatures, contact with moisture, or incorrect operation of the device).
How to Contact Us
Please contact us via email at service@skrsan.com, providing a detailed description of the issue, including the reason for the return, your order number, and the product SKU. If the item is defective, incorrect, or does not match the product description, please describe the issue and provide clear photos or videos where possible.
Return Process
Submit a Request: Please contact us via email at service@skrsan.com to initiate a return request within 30 days of receiving your product.
Confirmation: Our customer service team will verify the details of your request and provide you with the return address.
Return Shipment: Please pack the item(s) according to the provided instructions and send them back to us.
Processing: We will complete the refund or exchange.
We recommend that you contact the SKRSAN customer support team before initiating a return to confirm whether a return is the best solution for your issue.
Important Notes
For all returns under this 30-day return policy, you must first contact customer service to obtain return authorization and shipping instructions. Items returned without prior authorization are not automatically eligible for a return or refund. The buyer is responsible for any issues—such as misdirected shipments, difficulties in identification, or additional shipping costs—arising from a failure to follow these instructions. This provision does not limit any rights granted to consumers under applicable law.
Requests made more than 30 days after the date of receipt are not covered by this policy; however, issues with the product itself may still be addressed under our warranty policy.
We do not accept return shipments sent cash on delivery (COD) or with postage due.
If you purchased your product through a third-party platform (such as Amazon) or an authorized SKRSAN distributor or retailer, please refer to their respective return policies.
Processing Timeline
Once we receive your return, we will complete an inspection within 3–7 business days and initiate a refund for eligible items. Refunds will be issued to the original payment method; the actual time it takes for the funds to appear in your account depends on the processing speed of your bank or payment provider.
Once the refund process has begun, we recommend contacting your payment service provider directly for the latest status. If you have any questions, please reach out to us for assistance.
Return Address
We will send an initial response within 24 hours, excluding weekends and public holidays. Once your return request has been reviewed, we will provide the applicable return address and instructions.
*Note:
Please do not send returns to the address shown on the original package. That is not our designated return address, and sending items there may delay or complicate the processing of your return.